A Step by Step Guide to Influencing Effectively by Deborah Dalley and Lois Burton
This concise workbook provides a practical six step process to improve your ability to influence the outcome of a situation. Taking each step in turn the guide provides an explanation, exercise and case studies to help you to achieve your influencing objective whilst building and maintaining productive working relationships.
Copyright 2011. Deborah Dalley and Lois Burton. Published by Deborah Dalley. ISBN 978-0-9568006-0-2.
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